We commit to engage our Hands, Heads and Hearts (H3) to build a culture that delivers extraordinary levels of personal fulfillment and company success.
We commit to:
- Passionately promote the safety and well-being of all team members.
- Provide team members with the tools, training and environment to work safely.
- Identify and correct unsafe acts.
Share a Clear Vision
- Share the vision of an exciting future with customers, suppliers and team members.
- Practice the core values and instill them in all team members.
- Set clear and measurable goals that align with the company’s strategic plan.
- Ensure all team members realize how their efforts contribute to the company’s mission.
Serve Internal and External Customers
- Anticipate customer needs, and passionately work to satisfy them.
- Understand, appreciate and satisfy the work needs of other team members.
- Openly and honestly communicate, and share knowledge and experience every day.
- Practice the art of listening in every conversation.
- Make all business actions transparent.
Appreciate Team Members
- Treat all team members with courtesy and respect in all interactions.
- Demonstrate that we value the ideas, input and contributions of all team members.
- Look for opportunities to celebrate the achievements of all team members.
Develop Team Members
- Provide opportunities for mutual success by mentoring others to reach their full potential.
- Use guiding questions to empower team members to find solutions to their problems.
- Be a positive role model of personal engagement to lead, teach and inspire others.
- Help all team members find personal fulfillment in their work.
Embrace Continuous Improvement
- Identify and eliminate non-value added activities using cross functional teams.
- Maintain a culture that encourages experimentation and learns from mistakes.
- Promote long-term solutions over temporary fixes.
We commit to faithfully live these H3 Lean Guiding Principles to create an environment of deep and enduring trust which is the foundation of personal and company success.